Legal Policies

LADY PAMELA PRIVACY POLICY

Introduction

Consolidated Yacht Charters ABN ABN 86 174 014 342 trading as Lady Pamela (“we” or “us”) may, in the course of operating its charter business, collect personal information provided by people who visit this website and make a charter enquiry.

Personal information is any information that identifies or could reasonably identify a person. We understand and appreciate that the information visitors to this website provide to us in dealing with us will often be personal information and of a private or personal nature.

We respect your privacy and set out in this policy information relating to our collection of personal information in the course of our business and how we deal with that information. This policy also explains how you can gain access to your personal information and request a correction of any personal information held by us which is inaccurate, incomplete or out of date.

What is the personal information that we collect and why we do so

Generally, you can visit this website without telling us who you are or providing other personal information. The amount and type of information we collect will depend on the enquiry you make through this website.

When you make an enquiry through this website we ask for and record your name, and email address as well as any personal information that you provide in your enquiry. We do this in order that our response to you addresses your enquiry and provides you with the best information that we can make available to you.

As your enquiry and any resulting charter event progresses, further personal information may be provided by you, such as your contact details (including address and telephone number), event information and other information relevant to the charter event.

We request this information from you to understand your charter event requirements and to allow us to determine how we may best meet these and provide you with the best service possible in relation to the planning and organisation of your charter event. We also use this information to contact you in the course of finalising the booking of and preparing for your charter event.

The personal information that you provide to us is only disclosed by us:

to third party service providers who we contract with in order for us to complete a charter event transaction with you (such as electronic payment and funds transfer service providers and product delivery service providers). These third party service providers only use the personal information we disclose to them for the purpose of providing their services to us;
in circumstances where you have given prior consent to the disclosure; or
as required or authorised by law.

If you agree to us doing so, we may from time to time provide you with information regarding our services which may be of interest to you.

Access to personal information we hold about you

You can request access to the personal information we hold concerning you by contacting [email address]. If you believe that we are holding personal information regarding you that is inaccurate, incomplete or out of date you may ask that we amend the relevant information held by contacting [email address].

Cookies are small data files downloaded from our website and stored on your hard drive. A cookie allows a website which you access to identify the computer you are using and respond to you as an individual by a web application tailoring your website visit to your personal preferences.

We use cookies to identify which pages on our website are accessed in order to analyse website traffic and to improve our website so it meets the requirements of visitors to our website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security

The protection of the personal information you provide to us is of the greatest importance to us. For this reason:

we endeavour to store your personal information securely so as to avoid misuse or loss of that information and unauthorised access to, disclosure of and amendment to that information; and
when we no longer require to keep your personal information, we permanently destroy it or de-identify it.